Setting up a SCSM (System Center Service Manager) lab environment, based on the RTM version.

Microsoft has released a RTM version SCSM (System Center Service Manager) on MMS (Microsoft Management Summit). A product i’ve been waiting for, for quite a while.
I just finished setting up a lab environment, and I’m sharing my experience in this blog post. If you want to know more about service manager, check out this site: http://www.microsoft.com/systemcenter/en/us/service-manager.aspx

Now, about my lab environment:

I have setup several virtual machines in my lab environment, this blog post will focus on the machines used for SCSM.
Please note that you can also install service manager on one machine but this rules out the ability to use reporting! The deployment scenario used in this blog post is described here: http://technet.microsoft.com/en-us/library/ff460945.aspx

Machine 1:

This is the domain controller for my test lab, nothing fancy.. but required for SCSM.

Machine 2:

This machine is the datawarehouse for SCSM. This machine also includes a SQL Server 2008 installation.

Machine 3:

This machine is the service manager management server.

SCSM Machine 1: datawarehouse machine.

  • Start by installing Windows 2008/2008 R2 (doh)
  • Make you install recent updates and service packs.
  • You must install the Authorization Manager Hotfix, which is available for request here: http://support.microsoft.com/Default.aspx?kbid=975332 For Windows 2008 I had to download the Vista version of the patch (!)
  • Install SQL Server 2008, select the following components during setup:- Database engine services, including full text search (this is a requirement)
    – Reporting services
    – Management Tools, not required but might come handy
  • After installing install service pack 1 for SQL Server 2008, this is a requirement.
  • You can now install service manager’s data warehouse.

SCSM Machine 2: service manager management server.

  • Start by installing Windows 2008/2008 R2 (doh)
  • Make you install recent updates and service packs.
  • You must install the Authorization Manager Hotfix, which is available for request here: http://support.microsoft.com/Default.aspx?kbid=975332 For Windows 2008 I had to download the Vista version of the patch (!)
  • Install Microsoft report viewer, which is available in the prerequisites folder on the CD/DVD/ISO.
  • You can now install service manager’s management server.
  • During the install you can use machine 2 as database server.

I hope this helps you to get a quick start with SCSM…

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