vSphere web access not working – The attempt to acquire a valid session ticket for took longer than expected.

Today I wanted to give someone remote console access using vSphere web access.
I granted him virtual machine user access, which should be sufficient. However after installing the component for remote console view. The session failed with the following error:

The attempt to acquire a valid session ticket for <virtual machine> took longer than expected.

VMware Web Console error

Image 1: VMware error message.

The solution to this problem can be found here: http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=1013816

Creating a shortcut can be done in the first screen (Summary) in the Commands part.

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2 Responses to “vSphere web access not working – The attempt to acquire a valid session ticket for took longer than expected.”

  1. martin says:

    this is a solution for window’s vm only. :(

  2. Kiran says:

    In my case, it was just matter of enabling the pop-up blocker on the browser.

    Kiran

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